About Us
FOR CUSTOMER
Carelite’s vision
Carelite is aiming to apply a different concept in the medical sector, that is any person can have a fully digitalized tool to find and get any healthcare services, medicines or related products with proper and truthful discounts on each category.
We are giving both, the Carelite’s subscribed user and the health care provider, a transparent experience based on a quick, easy, secured purchasing and payment process. An experience that is giving the highest level of control over the purchased items on the user side, and also a control over the financial profits on the provider side.
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Organized and clear segmentations with logical and rich mapping
The user can find his purpose through different channels on the app, still, those multiple channels are not obstacles that preventing the user to complete his browsing road, or change it’s path at any moment within the app. Also, Carelite is segmenting the app’s sections with a clear separation, but yet, there is a hidden lines connecting each part of the app with each other, in a way that makes the user feels comfortable while moving between the app screens.
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Carelite’s user have the full control over any taken action on the app
The app is giving the user an ability to reach the healthcare provider through different communication channels, to compare between different providers according to their geographical area or their discount amount offered, to choose the needed services or products without any exceptions and get them immediately, to review the chosen items regarding their separated cost,
total cost and final discount amount before proceeding to the payment step, to get full and quick refund on any service or product which didn’t meet the users expectations of quality, and to report any issue that may faced the user during the refund process, the report which is directly get escalated to the Carelite’s team in order to take the necessary measure regarding the case.
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Providing information without interfering in the user’s choice or decision
The Carelite’s app depends on delivering the richest amount of information to the user regarding any presented service, moreover establishing relationships and statistics to boost the informative nature of the app. That is reflecting the identity of Carelite as an app from a side, and improving the healthcare scene on another. We are doing that to empower the customer, widening his options and supporting any needs that may arise on his side, without any intent to affect on the user’s own choice, or neglecting the sophisticated position that we want to reach in the healthcare market.